Razaan H.

Learning and Development facilitator and business coach with 20 years of experience across contact centre operations, quality assurance and enablement. My focus areas are leadership and management coaching, performance management, customer experience and soft skills, and I turn KPI and quality data into training that lifts team performance. I have delivered management-level coaching, blended facilitation across multiple client campaigns, and a full performance management framework, and I am TESOL-certified with a Coaching and Emotional Intelligence qualification.